Support

• ER Express Support Hours

Adding and Managing User Accounts

• How to Create a New User Account
• How to Reset User Passwords
• How to Unlock User Accounts
• How to Deactivate User Accounts
• How to Add Facilities to Existing Users

Schedule Settings

• How to Set Open & Close Hours
• How to Edit Online Schedule Patterns
• How to Turn On Long Term Scheduling

Acuity Safeguard

• Introducing Manual Sort for Patient Acuity
• What is the Acuity Safeguard?
• Acuity Safeguard
• How to manage the Acuity Safeguard

User Access

• Single Sign-On
• ER Express Access for Each User Management Role
• Login Statuses

Managing Patient Expectations

• Managing Patient Expectations Overview
• Patient Count Tags
• Reminder Alerts
• Maximum Patient Count

Reporting

• How to Run Reports
• Overview of Patient Surveys
• How to View Blocked or Diverted Patients

Alerts and Messaging

• How to Manage your Alert Templates
• Staff Alerts

Augmented Schedule Settings

• High Capacity Scheduling
• How to Create Holidays and Special Events
• How to Issue a Wait Time Delay
• How to Temporarily Set a Walk-in Only Schedule

Patient Queue Settings

• How to Manage Auditory Cues
• Fourth Column (In Treatment Column)
• How to use the Secondary Entity Queue
• How to Add a Fourth Column to Your Patient Queue
• Offset Scheduling
• Offset Scheduling

Walk-In and Online Forms

• Localizing your Online Form
• Localizing your Walk-In Form
• Creating a SFTP or FTPS for Intake Submissions

ER Passport

• How to Manage ER Passport Alerts
• How to add Clinics and Providers
• Localizing your ER Passport Form

Athena Schedule Settings

• Athena Schedule Templates Best Practices