Staff Alerts

Staff (aka Facility) Alerts give your team a heads-up when a patient makes an online reservation. ER Express has four alert types to choose from; email, SMS (text message), voice (phone call), and fax. You can have as many or as few alert types and destinations as you would like. Alerts are customizable to fit the needs of your team and workflow.

Below are examples of each alert type:



Subject: New Reservation Alert

Body: New Reservation Alert at Milford Clinic

  • New reservation for: Tony Stark
  • Reservation time: 10:30 AM on 06/01/2020
  • Confirmation number: 1209CKO9E1


 SMS Text Message

You have a new reservation for Tony Stark coming into Milford Clinic at 10:30 AM on 06/01/2020



Subject: Check-in Express Confirmation

Body: You have a new patient through Check-in Express

Online Check-in Information:

  • Check-in date / time: 10:30 AM EST on 06/01/2020
  • Location: Milford Clinic
  • Patient: Peter Parker
  • Chief Complaint: Mr. Stark I don’t feel so good
  • Patient DOB: 04/04/1998
  • Patient Gender: Male
  • Patient Phone: 555-555-5555

Confirmation number: 1209CKO9E1



Hello, this is the ER Express system. You have a new patient coming in at 10:30 AM to Milford Clinic. Please login to to see more information. Thank you.


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