How to Manage ER Passport Alerts

This help desk article will show you all of the various alerts associated with ER Passport. All of these alerts can be customized.

If you are a manager and wish to be alerted every time a referral comes in, skip to this section to learn how to set an 'Alert Destination': How to set an ER Passport Alert Destination for Referral Confirmation

To edit your alerts:

1. Go to Global Settings > Alert Templates.
2. Find the template you wish to edit > double-click on it to open up the respective modal.
3. In the top right corner of the modal, toggle to 'Custom'
4. Edit the template to your desire and press 'Save'.

To turn on/off an alert:

1. Go to Global Settings > Alert Templates.
2. Find the template you wish to turn on/off > click on the corresponding green or gray dot directly to the left of the template's ID.
3. If the dot shows as green, this means the template is turned on. If the dot shows as gray, this means the template is disabled.

Template	ID	Type of Alert	Who receives it?	Default message
Referral Confirmation	38	Fax	This alert is sent as a fax to your facility when a new referral patient is confirmed for your facility.	{REFERRING_CLINIC} has submitted an ER Passport referral to {HOSPITAL_NAME}. Patient: {PATIENT_NAME} ETA: {REFERRAL_ETA} on {REFERRAL_DATE} Referring Provider: {REFERRING_PROVIDER} To see more details, log in at https://clients.erexpress.com. This fax was sent using a secure, HIPAA-compliant fax server
Referral Disposition	39	Email	This alert is sent as an email to the referring provider when a new referral patient is confirmed for your facility.	{REFERRING_PROVIDER}, You referred a patient to the {HOSPITAL_NAME} ED using ER Passport on {DATE}.   The patient's disposition was: {PATIENT_DISPOSITION}. The referring provider was: {REFERRING_PROVIDER} Please do not reply to this email.  It does not go to a monitored inbox. Have questions about ER Passport?  Need suppport?  Email [e-mail]
Referral Disposition	40	Text Message	This alert is sent as a text message to the referring provider when a new referral patient is confirmed for your facility.	You referred a patient to the {HOSPITAL_NAME} ED using ER Passport on {DATE}. The patient's disposition is {PATIENT_DISPOSITION}.
Referral Confirmation	41	Email	This alert is sent as an email to the patient when they have been confirmed for your facility.	{FIRST_NAME}, This email confirms your referral to {CLIENT_NAME}. Important: this referral does not guarantee when you will be treated.  Patients are treated based on medical need, not arrival their time. Referral information: Referring clinic: {REFERRING_CLINIC} Referring provider: {REFERRING_PROVIDER} Please not do not reply to this email. It does not go to a monitored inbox.
Referral Confirmation	42	Text Message	This alert is sent as a text message to the patient when they have been confirmed for your facility.	This text confirms that you have been referred to {HOSPITAL_NAME}. This referral is to help the staff prepare for your arrival and does not mean that you will jump to the front of the line.
RFR Update	43	Email	This alert is sent as an email to the patient when they have been moved to the second column of the queue (usually called the "Ready for Room" column).	{FIRST_NAME}, The staff at {CLIENT_NAME} have reviewed your referral from {REFERRING_CLINIC} and are preparing for your arrival. When you arrive, please tell the front desk that you have an ER Passport referral. Important: this referral does not guarantee when you will be treated.  It does not move you to the front of the line.  All patients will be treated based on medical need, not arrival their time. Please do not reply to this email. It does not go to a monitored inbox.
RFR Update	44	Text Message	This alert is sent as a text message to the patient when they have been moved to the second column of the queue (usually called the "Ready for Room" column).	The staff at {CLIENT_NAME} have reviewed your referral from {REFERRING_CLINIC} and are preparing for your arrival. When you arrive, please tell the front desk that you have an ER Passport referral. Important: this referral does not guarantee when you will be treated. It does not move you to the front of the line.
Referral Confirmation	49	Phone Call	This alert is sent as a phone call to the ERx facility when a new referral patient has been confirmed at your facility.	[Referral Confirmation Voice placeholder]
Referral Confirmation	50	Text Message	This alert is sent as a text message to the ERx facility when a new referral patient has been confirmed at your facility.	[Referral Confirmation SMS placeholder]

How to set an ER Passport Alert Destination for Referral Confirmation

Step 1: Navigate to Global Settings > Alert Destinations.

Step 2: Click the blue plus button in the top right corner of the screen.

Step 3: Select 'ER Passport' as the Module. Select 'Referral Confirmation' as the Alert Trigger. Choose whether you want the alert to be sent as an email, text message (SMS), phone call (voice), or a Fax under Alert Type. Enter the phone number, fax number, or email address you would like the alert to be sent to under Destination. Enter a Destination name to help you keep track of your destinations.