IT/IS Workstream

Major Changes

1. There is a new website/domain (https://clients.erexpress.com) for staff to login to and access our application.
2. The new website will need to be used on Chrome Browser.

Workstream Responsibilities

1. Fill out the New Security Standards Form

Overview
The security standards form helps us match our login security standards (such as password strength) to your health system's current requirements. Since all staff members will be receiving new logins and there have been updates to the security options, we require that this form be filled out again
To-Do
Fill out security form
Due Date
Before Clinical Ops Super User Training (2-3 weeks before go-live).

Important

The form will need to be filled out before Site Admin accounts can be created. Delay in submission may affect other workstream's timelines.

2. Confirm that staff have access to the Google Chrome Browser

Overview
Our new website (clients.erexpresss.com) will need to be utilized in Chrome.
To-Do
1. Confirm that staff have access to Chrome at their workstations.
2. If they don't, please either download it for them or make sure they have the ability to download it themselves. 
Due Date
Before clinical ops staff training (1-2 weeks before go-live).

3. Add shortcut to new website on workstation

Overview
For easy access, we recommend that staff have quick access to the login page from their desktop.
To-Do
Choose one of the below options:
1. IT adds new website as a shortcut on the intranet or as a shortcut icon on staff's desktops.
2. Give staff permission to add the website as a desktop shortcut on their own workstations. 
Due Date
Before clinical ops staff training (1-2 weeks before go-live).

Important

The shortcut must open up ER Express in the Chrome Browser

4. Add the following URLs to your health system's Safelist

  • clients.erexpress.com
  • walkin.erexpress.com
  • apps10.erexpress.com
  • erexpress.zendesk.com
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