One-way Texting

What is this feature?
One-way texting allows staff to send SMS text messages to patients that are currently in their facility's queue. You can send a pre-written message template or customize your own. Patients are unable to reply to these messages.

Step 1: Navigate to the top right corner of the Patient Queue and click on the white button labeled "Text"

 

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Step 2: Click into the field labeled 'Choose recipient(s)' and a list of patients will dropdown. Click on the patient's name you wish to send a text message to. Their name will appear in the field with a blue box around it. You are able to select multiple patients if you intend on sending them the same texts. 

Note: If there are a lot of patients in the queue, try typing their name for a quicker search. 

 

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Step 3: Click on a template under 'Choose Message' and the selected message will appear in the 'Preview and Edit' section below. Review the message you are going to send in the field labeled 'Message'.

 

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Step 4: Click the blue 'Send Text' button to send the message to the patient. A success message will appear in the top right corner of your screen saying "Your one-way text has been sent."


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FAQs and Best Practice Tips

How do I send a customized text?

To send a customized text message to a patient, click on the message template labeled 'Compose new message' in the 'Choose Message' section. Compose your customized message under the 'Preview & edit' section in the field labeled 'Message'. 

 

Can I change the text templates?

YES - site admins have access to update the 1-way text templates. 

 

How will other staff members know that I sent a text to a patient?

We recommend you leave a comment on the patient's card to let other colleagues know that you have already sent the patient a text. 

 

Where can I see a record of messages sent to a patient?

The activity log on a patient's card will show that a 1-way text has been sent and a timestamp of when. However, it does not display the message, only that a text was sent. 

 

Can I send a 1-way text after a patient has been discharged?

No - one-way texts can only be sent to patients who are in the 1st and 2nd columns. Once a patient is dispositioned, no further 1-way texts can be sent.

 

 

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