Acuity Safeguard for Veterinary Facilities


The Acuity Safeguard Manager allows for customized client-facing messages based on both symptoms and/or age submitted on a reservation form. This article outlines the differences between 'blocking,' 'diverting' and 'flagging' clients based on varying levels of acuity, as well as age.  

To learn how to manage your acuity safeguard, please visit this article: How to manage the Acuity Safeguard



Blocking or diverting a symptom or phrase prevents a client from booking a reservation at your facility. Since most veterinary hospitals are critical care facilities and treat all acuity levels, they usually do not use our acuity safeguard to block or divert clients. Instead, most veterinary clinics use our "flag" feature to tag clients that might need critical attention or care. 

If a patient is "flagged", a small, red flag icon will appear on the front of their patient card, like so:


Below is a chart containing symptoms that will be added to your facility by default. If a client enters one of these keywords/symptoms in the "Reason for Visit" field, they will be flagged. 

Pale gums

hit by car, truck, boat

Heat stroke

Left in car

Distended abdomen/ belly


Trouble breathing


Bite wounds

Dog attack/ dog fight/ dog bite

Gunshot/ shot


Bloody vomit/ bloody diarrhea



Rodenticide ingestion/ rat poison

Ibuprofen/ tylenol/ aleve/ naproxin ingestion

Grape/ raisin toxicity

Not using back legs

Not urinating

Choking Object stuck in mouth/ throat

Antifreeze ingestion

 Eye bulging

 Head trauma /Hit in head


Stomach swollen

Not moving



Chocolate ingestion

Can't poop

Straining to urinate


You can add or remove any symptom to the list above. There is no limit to the number of symptoms you can add. Here is an excel document with a longer list of symptoms you might consider adding to your acuity safeguard: Extended List of Acuity Safeguard Symptoms for Vet Facilities.


One of our Customer Success agents can help configure your acuity safeguard for you, but practice managers also have the ability to edit the acuity safeguard. To learn more about managing your facility's acuity safeguard, please visit this article: How to manage the Acuity Safeguard.


Blocking and Diverting

Most veterinary facilities do not use the block or divert feature, but if you do want to block or divert certain clients from making a reservation, let's define what that means.

Blocking - Clients will be blocked from making a reservation and be shown a message (custom or default). The ER Express system will prevent the patient from checking in online at any location for 24 hours.

Divert - Clients will be blocked from making a reservation and be shown a message (custom or default). 

The difference between Blocking and Divert is that Blocking will prevent the patient from booking any reservation at any facility in our system for the next 24 hours. 

The messages shown to patients are completely customizable and can be unique for every symptom if need be. 


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