Welcome to ERx10!

July 09, 2020 20:02

Your path to a more intuitive, faster version
of ER Express starts here.

We're excited that your team is upgrading to the new ER Express platform and want to help get you set up and running as quickly as possible.

To get started, we'll first show you a preview of the upgraded platform. Then, we'll give you an overview of the different workstreams and their responsibilities.

What's New

1. New control panel layout 2. Patient queues displayed horizontally instead of vertically. 3. Addition of "Dispositioned" queue; Patients who are discharged will no longer immediately disappear.	click image to enlarge

Will the new layout affect staff workflow?

The control panel may look and feel different, but there will be no change in the workflow for your staff! Staff will still acknowledge and disposition patients just like they do today.

1. New ability to add holidays and special closings.
2. You can now offer more that 4 reservations per hour (available up to every 5 minutes)

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1. Faster reporting
2. New monthly and weekly reports.
3. Patient feedback report now available.

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1. Manage all staff from across locations in a single view.
2. Multi-action select for unlocking frozen accounts. .
3. New log to view staff-patient interactions.

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Workstreams

To streamline the migration to-do list, we’ve broken the workload down into three different teams:

1. Clinical Operations	2. Web Development	3. IT/IS

For each team, we've designed an easy way to follow workflow that breaks down the timeline and tasks that need to be completed before go-live.

Note

The length of the migration process can vary depending on the number of facilities upgrading, the amount of staff training required, and the web teams availability to push out changes on the website. For this reason, the due dates for most tasks in our guide work backward from the projected go-live date, which was determined at your initial migration kick-off call. If you have not had a kick-off call, please contact your CEM to schedule, or email help@erexpress.com.

Workstream:	Clinical Operations	Web Team	IT/IS
	Clinical Ops Workstream	Web Team Workstream	IT/IS Workstream
Responsibilities:	Site Customization Set Schedule Super User Training Staff Onboarding	Update website with new check-in form URL and next available time APIs.	Fill out new Security Standards Safe-list new URLs. Confirming staff access to new site.